Frequently asked questions
How does ordering cookies work?
You can order cookies online either for pickup at the bakery or delivery to your door. We deliver cookies by the dozen and flavors are in quantities of 3, so you can choose up to 4 flavors per cookie box. For pickup, the minimum cookie order is 6. Click HERE to shop our online store.
How do I schedule my delivery to arrive on a specific date?
First, choose your KBC treats and add them to your cart. Then, select your delivery date from the calendar during checkout. We ship Monday through Thursday to anywhere in the continental USA, with orders arriving by 8pm on the delivery day.
*Note – While we cannot guarantee your order will arrive on the requested delivery date, we do everything we can to make that happen. Due to the potential for unforeseen shipping delays, we recommend selecting a delivery date that is 1-2 days earlier than needed to ensure your order arrives with time to spare.
How long will the cookies be fresh and can I freeze them to last longer?
Inside your cookie box is a cookie card detailing the flavors included and the date they are best enjoyed by. Typically our cookies are at their best within 5-7 days of delivery. You can also freeze your cookies upon arrival, while still in their individual wrapping, for up to 1 month…but please bring them back up to room temperature before enjoying!
Where, What and How do you deliver?
We ship our cookie boxes exclusively with FedEx, either 2-Day Express or locally with Ground, to anywhere in the continental USA. We only ship Monday through Thursday to avoid weekend delays and to ensure your order arrives fast and fresh. When it ships you will receive an email notification with tracking info to follow it all the way to your door. Please contact us if your order is delayed two or more days so we can help track it down and, depending on the circumstances, resend you a fresh box of treats.
Do you offer catering?
Yes!! We have both private and corporate catering customers with orders that vary in size and style. We’ve made everything from custom cookies, cakes and pies, to macarons and pralines. We also offer our full bakery menu for catering corporate lunches and meetings, or your family’s special occasion. No order is too big or too small for us to get excited about baking for you. Email us at email@example.com or call us at 562-270-5506 to get started.